Persistent Systems to provide integration and implementation services to support customers using Amazon Connect
CIOReview Team | Thursday, 30 March 2017, 05:25 IST
Persistent Systems (BSE & NSE: PERSISTENT), a global software and technology developer, today announced it is among the first AWS Partner Network (APN) Partners to create a support practice around Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). AWS launched Amazon Connect today.
“In the Digital economy, speed and data are the difference between being obsolete or being a part of the future. Customers rightfully don’t have the patience for companies who aren’t ready to know them individually and provide excellent support. Amazon Connect builds on AWS’s unsurpassed customer service systems so that enterprises of any size are able to quickly and easily set up and manage their customer contact center.”
Persistent Systems plans to initially focus on key verticals including Finance and Healthcare. The company brings strong expertise in digital and deep understanding of AWS technology so its customers can fully benefit from Amazon Connect as it integrates with existing data sets to deliver support specific to them. This support is dynamic, based on a customer’s past and real-time interactions.
CIO Viewpoint
Low-code Gaining Integrated Enterprise-wide...
By Suresh Jagannathan, COO, Digital Process Automation, Coforge
Future-proof Your Organization with Low Code
By Utsav Turray, Head of Product Marketing – Newgen Software
Realities of 'Cyberistic' Future
By Mohit Bhishikar, CIO and Mohit Gugale, Cyber Security Expert, Persistent Systems
CXO Insights
How enterprises can build complex software...
By Subrato Bandhu, Regional VP, OutSystems India
Facilitation Of Hyperautomation In The Digital...
By Arvind Jha, General Manager - Product Management And Marketing, Newgen Software
Devops / Devsecops Predictions For 2022