Facilitation Of Hyperautomation In The Digital World

Arvind Jha, General Manager - Product Management And Marketing, Newgen Software | Friday, 08 July 2022, 09:53 IST

Arvind Jha, General Manager - Product Management And Marketing, Newgen SoftwareDigital Transformation Has Become Pertinent For Organizations Globally. What Is A Common Mistake Made By Organizations While Implementing Their Digital Strategies?

You are right; digital transformation is pervasive, and nearly all CXOs are talking about it, creating SWAT teams, allocating budgets, running initiatives, and looking at it as the next big thing for growth. There is an existential threat for many traditional enterprises as they need to compete with the new-age, digital native, and innovative startups. Thus, organizations are looking at digital as the low-cost scaling opportunity to power their growth to the next level. In my view, most digital initiatives have delivered positive results. But enterprises are facing challenges while scaling their digital initiatives enterprise-wide, streamlining all business processes to deliver consistent experiences, and enabling data management, analytics, and innovation for rapid evolution.

Enterprises have realized that traditional point solutions and the high code approach do not help in scaling digital initiatives. Leaders have also understood that adhoc transformations and limited modernizations do not move the needle on expected outcomes. They need a planned, systematic review of the customer-facing and employeefacing systems and internal business processes and the ability to rapidly develop, deploy, and evolve to meet customer expectations. This is why low code approach and low code application development platforms are gaining a lot of traction. A low code platform that provides consistent user experience across a portfolio of applications, integrates enterprise ecosystems, supports insights and analytics, uses modern technologies like artificial intelligence (AI), machine learning (ML), process mining, and enables collaboration across business users and pro developers can facilitate successful outcomes from digital transformation initiatives.

How Do You Define Hyperautomation? What Are The Key Benefits Associated With Hyperautomation?

Hyperautomation, in essence, is using a programmatic approach to automate every business function, process, workflow, and task. You can think of it as ‘workflow on steroids’. It is the art of leveraging automation technologies to accelerate all facets of the user journey and experiences, internal processes, and efficiencies, thereby driving business growth. Usually, we see organizations prioritize a portfolio of workflows/applications in a given area for transformation and look at hyperautomation technologies to deliver the best possible experience across the portfolio. Hyperautomation facilitates organizations to improve customer experience by reducing the friction in user self-service applications and streamlining broken onboarding processes. It enables faster support and sales query resolution through relevant integrations, AI/ML, and assistive technologies. It helps en- terprises achieve operational excellence by reducing the handover time between agents, departments, partners, and subsidiaries via robotic process automation (RPA), rule automation, and exception and escalation management. Furthermore, it also ensures continuous innovation across all business aspects with insights, analytics, and rapid evolution capability.

How Can Organizations Successfully Leverage Hyperautomation Capabilities? What Should Be The Right Approach?

Organizations must contemplate an enterprise-wide approach for successfully leveraging hyperautomation. They must take an approach that entails integrating process automation, content services, and communication tools with modern technologies such as AI and ML, low code, and analytics. They need to move their workloads to cloud-based infrastructure for better accessibility, on-demand scalability, and easier management.

"Hyperautomation facilitates organizations To improve customer experience by Reducing the friction in user self-service Applications and streamlining broken Onboarding processes"

This comprehensive approach will empower organizations to deliver a portfolio of applications with a consistent user interface, ensure rapid application development and deployment, and generate deep insights for finding product value fit. Investing in a modern unified platform equipped with these technologies will help organizations empower users at multiple levels and harness hyperautomation by running numerous digital initiatives simultaneously.

What Are The Solutions Offered By Newgen That Help Organizations Leverage Hyperautomation And Fasttrack Their Digital Transformation Journey?

Newgen, with its low code and cloud-based platform, NewgenONE is well-positioned to serve the emerging hyperautomation needs of organizations. We offer all the key components of hyperautomation in a unified, comprehensive platform-portal and application development tools, workflow and process automation engine, integrated content management services at scale, vast integration catalog, open APIs, and intelligent document processing and statistical AI/ ML modeling capabilities. Furthermore, we continue to enable hundreds of top-tier global organizations, serving mission-critical, content-centric, and customerengagement functions. Our enterprise-grade scalability, certified security, and regulatory compliance, coupled with our flexibility to go the extra mile, help our customers transform their complex business processes. The single-point governance, UI/UX consistency, and manageability of our platform greatly simplify IT administration while providing organizations an edge in responding to dynamic business needs.